This web site is owned and operated by Screen Idol Limited trading as Bid Dynamics (“Bid Dynamics”).
We do not request or collect any financial or credit card information through our web site.
We will never collect sensitive information about you without your explicit consent.
Throughout this policy we provide contact emails and our postal address at the end, for any queries you may have.
Information we may collect from our web site
We collect information about visitors to our site in two ways:
- Requests you make to contact us
We have a Contact Us page on the site enabling visitors to contact us to request information. When you do that, we ask for your name, email address and any message you want to provide. These details are forwarded to our marketing team who will then contact you to respond as you have requested. We store those contact details in our local PCs only for as long as is necessary to process your queries. If you are, or subsequently become a customer of Bid Dynamics, we retain your details in our customer management file, which is a secure passworded system.
None of those details are stored by the web site or our web site provider.
You may decline any future marketing communication from us at any time or ask us to remove your name from the client list by emailing us at email@example.com
- Visitor statistics
When someone visits our web site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out how many visitors we get to our site and how they navigate around it, to help us improve the information and display options. This information does not identify you personally and is only processed in a way which does not identify anyone. We use it to help us understand which pages are visited most frequently and how we might improve our site for future visitors.
We monitor any emails sent to us, including file attachments, for viruses or malicious software in order to protect the security of our data and the integrity of our systems.
All our email accounts are passworded, with up-to-date security encryption.
The email server is hosted and backed up externally in secure encrypted format, off-site.
The data we hold about you
Under the data protection and GDPR regulations, if we hold any information about you, you can request a copy of this. Should you wish to obtain a copy of the personal data that we hold on you, please send an email to the following address: firstname.lastname@example.org. If we do hold information, we will give you a description of this. This could be over the phone if you agree to that or we can mail you a notification.
If we do hold information about you, you can ask us to correct any mistakes by contacting us by email, post or phone. As explained earlier, you can remove yourself from our customer lists at any time by mailing us at email@example.com
In accordance with the compliance requirements, we keep information only for as long as necessary for each purpose, and to meet statutory requirements in terms of employee and tax records.
If we receive any complaint, we will acknowledge it within two days and will investigate it fully and contact you as quickly as possible with our findings. We aim to resolve any complaint within 10 working days, but we will communicate with you throughout our investigation to let you know progress and any queries.